Location: Livermore, CA
Schedule: Full-Time, Onsite
Pay: $25.00 - $28.00 per hour
Benefits: Comprehensive benefits package including medical, dental, vision, and 401(k) with company match.

Position Overview

We are seeking a customer-focused and detail-oriented Customer Service Representative to join our growing service team in Livermore. This fully onsite role is responsible for building strong relationships with existing customers, coordinating service offerings, and proactively identifying opportunities to enroll clients in preventative maintenance and service programs.

The ideal candidate will enjoy working directly with customers, have strong communication skills, and thrive in a fast-paced service environment.

Key Responsibilities

• Serve as the primary point of contact for existing customers regarding service needs and maintenance programs.
• Build and maintain long-term customer relationships through regular communication and exceptional service.
• Contact current customers to discuss preventative maintenance agreements, service plans, and available service offerings.
• Assess customer needs and recommend appropriate maintenance solutions to help maximize equipment performance and reliability.
• Prepare and deliver professional service proposals and quotations.
• Maintain accurate records of customer interactions, quotes, and service opportunities in the CRM system.
• Track and manage quote activity through a current and organized quote log.
• Coordinate with internal service and operations teams to ensure customer requests are handled efficiently.
• Support the Service Manager with administrative and customer-facing activities.
• Follow up on outstanding proposals and service opportunities to drive customer engagement and retention.

Qualifications

• 3+ years of customer service, inside sales, account management, or service coordination experience preferred.
• Strong phone, email, and interpersonal communication skills.
• Ability to build rapport and maintain relationships with existing customers.
• Experience preparing quotes, proposals, or service agreements is preferred.
• Highly organized with strong attention to detail and follow-through.
• Proficiency with Microsoft Office and CRM systems.
• Experience in a service-based, industrial, manufacturing, construction, mechanical, or equipment-related environment is a plus.